Guarantee of service
We are confident in our work and are committed to service excellence
Cancellation policy
We require a minimum of 48 hour cancellation notice during holidays and weekends attached to holidays. A 48 hour cancellation notice is also needed for deep cleaning projects and construction clean up. Any other day and cancellation must be with in 24 hours with an possiable alternate date.
Cancellation fees will accrue and be billed as follows:
A charge of service will be billed if the 48 hour cancellation policy is not honored ($50 minimum). Excessive cancellation notices are subject to cessation of services.
Cancellation of regular agreement or service. (Not under contract)
If you would like to cease receiving service temporarily, long-term or permanently we request 2 weeks notice.
Confidentiality and Security policy
The safety of our clients and cleaners iis very important. We guarantee discretion and do not share information (including but not limited to e-mail, residential addresses, telephone numbers.
We do not allow anyone into the residence without explicit direction from our client. We also ask that you inform the office of expected service and delivery persons or if someone will be in the home working or visiting upon cleaners’ arrival.
Cleaners must wear shoes to be in compliance with government safety standards.
Pricing
Let us give you a free estimate based on your cleaning needs. Please contact us for your personalized quote.